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Retail Ireland Summit 2016

The Omnichannel Challenge

Guinness Storehouse

6 October 2016

Wrap Up

2016

The Retail Ireland Summit 2016 took place in the Guinness Storehouse on October 7. The event attracted more than 150 senior retail professionals from varying disciplines in the sector.

Delegates gathered to hear from leading industry experts, international brands and sporting giants as they explored the “Onmichannel Challenge”.

 

Our Retail Gurus

We are proud to present an outstanding, global and local panel of retail experts to share with you the latest market insights, ideas and inspiration. Expect powerful presentations, case studies and demos.

Agenda

8:00

Delegate Registration and Networking over coffee and pastries

8:30

Opening

Colette Fitzpatrick, Event MC and Radio – TV Broadcaster and Columnist

8:35

Welcome Address

Conor Whelan, Chairperson of Retail Ireland and MD of Eason & Son

8:45

Trends and analysis in retail at home and abroad

Larry Ryan, Director, Qualitative & Quantitative Researcher, Behaviour & Attitudes

9:15

Making magic for customers in an omnichannel world

Keynote Address 1

Patrick Dixon, Europe’s leading futurist and influential author

10:05

Coffee Break and Networking

10:35

Identifying the skills gaps in retail – Issues and implications for Irish retailers

Tony Donohoe, Head of Education and Social Policy, Ibec

10:55

Upskilling and re-structuring around the customer experience – Case Study from Brown Thomas

Gretta Nash Cadden, Group Talent Development Manager, Brown Thomas

11:10

Education and Professional Development - Case study from Peter Mark

Cathal Keaveney, Director of Professional Development, Peter Mark

11:30

Enhancing the retail industry’s reputation to attract the workforce of the future

Panel discussion moderated by Colette Fitzpatrick

– Thomas Burke, Retail Ireland

– Tony Donohoe, Ibec

– Gretta Nash Cadden, Brown Thomas

– Cathal Keaveney, Peter Mark

12:00

Lunch and Networking

13:00

Navigating Omnichannel

Chris Martin, CEO, Musgrave Group

13:20

Digital in-store strategy and connecting with the connected consumer

Keith Hanley, Connected Retail Lead, MJ Flood Technology

13:50

An Irish omnichannel journey – Perspectives from Eason & Sons

Brendan Corbett, Group Head of Marketing and eCommerce, Eason & Son

14:05

A retail showcase from John Lewis

Keynote Address 2

Tony Wheeler, Head of Branch, Peter Jones – John Lewis

14:40

Top trends transforming retail today

Panel discussion moderated by Colette Fitzpatrick

– Tony Wheeler, Peter Jones – John Lewis

– Brendan Corbett, Eason & Son

– Patrick Dixon, Europe’s leading futurist and influential author

15:10

Closing Address

Thomas Burke, Director, Retail Ireland

Who attended

in 2016...

3M Ireland

Adyen

Agtel

AIB

Applegreen

ARI

Azpiral

Bank of Ireland

Barclays Bank Ireland

BDO

Behaviour & Attitudes

Boots Retail Ireland

Bord Bia

Brightwater

Brown Thomas

ByrneWallace

CA Compliance

Cara Pharmacy

Chester Beatty Library

Cisco Systems

CountBOX

Cushman & Wakefield and Sherry FitzGerald

Dawn Meats

Dealz Ireland

Deloitte

Dundrum Town Centre

Eason & Son

Electric Ireland

ERT Ireland

Escher Group

Excel Recruitment

Fallon & Byrne

Fujitsu

Glanbia

Glasnevin Museum

Grosvenor Services

Harvey Nichols Dublin

Heineken Ireland

Homecare Medical

House of Fraser

IBM

JamJou

K3 Retail

KBC Bank

Kepak Group

Kilkenny Group

Largo Foods

Leman Solicitors

Life Style Sports

McCabes Pharmacy

McDonald's Restaurants of Ireland

McElhinneys of Donegal

Microsoft

Miele

MJ Flood Technology

Mothercare

Musgrave Group

National Gallery of Ireland

OCS Group UK

One4all

Oracle

Peter Mark

Premier Lotteries Ireland

Primark

Repak

Ronan Daly Jermyn

Stena Line

Stylight

Tesco Ireland

The Delta Group

The Maxol Group

Thomas Archer

Topaz Energy

United Parcel Service

Veritas

Vodafone

WH Good

Wissend Consultancy Services

Woodie's

Transport

Directions

By car: From Dame Street, keep straight ahead. Follow the road around passing Christchurch on the right, leading onto Thomas Street. At the junction of James’s Street and Echlin Street take a left turn. At the top of the road turn left . Take the first left on to Market Street. The pedestrian entrance to Guinness Storehouse will be on the left. To reach the car park, take the next left onto Crane Street and the car park is immediately on the right. Journey time 5 mins.

On foot: From Dame Street, keep straight ahead. Follow the road around, passing Christchurch, leading onto Thomas Street. At Crane Street turn left, and at the end of the road turn right onto Market Street. Guinness Storehouse  is on the right. Journey time 20 mins.

By bus: Bus 123 from O’Connell Street runs every 8-10 mins. Journey time 10 mins.

By Luas: The closest Luas stop is located at St. James’s Hospital. From the Luas stop turn right on to James’s Street. At the junction with Echlin Street take a right turn. At the top of the road turn left . Take the first left on to Market Street. The pedestrian entrance to Guinness Storehouse will be on the left.

Hotels

If you are travelling on Wednesday evening and need accommodation, please note the following hotels which are close to the event

Maldron Hotel, Smithfield
Hilton Dublin Kilmainham
Radisson Blu Royal Hotel, Golden Lane

To avail of a preferential Ibec corporate rate, please make your booking through Mustbook.ie at sales@mustbook.ie and quote Retail Ireland Summit in your booking.

Guinness Storehouse

Come and explore Ireland’s number one visitor attraction, providing an unforgettable welcome and a magical journey deep into the heart of the world famous Guinness brand and company. This historical building is central to Dublin’s and Ireland’s heritage, and has been continually updated to create a blend of fascinating industrial tradition with a contemporary edge. The seven floors bring to life the rich heritage of Guinness, telling the story from its origins here at St. James’s Gate in Dublin to its growth as a global brand, known all around the world.

Guinness Storehouse is also home to the Guinness Flagship Retail Store packed with unique and exclusive merchandise and memorabilia. On October 6, we want to stimulate new ways of thinking about existing ideas and concepts and we hope that by being at the Guinness Storehouse, you will be inspired